Customer Terms of Service

Using DineDrop

• Provide accurate contact, delivery and payment information.
• Use DineDrop only for lawful personal or business food orders.
• Do not misuse accounts, promotions, payment receipts or order tracking.

Orders

An order is a request to purchase food from an independent restaurant partner. The order becomes accepted when the restaurant confirms it. Availability, preparation time and delivery estimates may change.

Pricing and payment

Prices, restaurant charges, delivery fees and any applicable taxes are shown before checkout. For bank-transfer orders, customers must upload a genuine payment receipt. DineDrop may place an order on hold while payment is checked.

Delivery

Customers must provide a complete address, reachable phone number and safe delivery location. Delivery time is an estimate and may be affected by weather, traffic, restaurant delays, rider availability or access restrictions.

Cancellations and refunds

Cancellations and refunds are handled under the Refund and Cancellation Policy. Approved refunds for bank transfers are returned manually after verification and may require the customer’s bank details.

Food and allergens

Restaurants are responsible for food preparation, ingredients, allergen information, packaging and food-safety compliance. Customers with allergies must contact the restaurant before ordering.

Liability

DineDrop provides marketplace and delivery coordination services. To the extent permitted by applicable law, DineDrop is not responsible for indirect loss, unavailable items, restaurant preparation decisions or information supplied by restaurants or customers.

Account action

DineDrop may suspend or close accounts involved in fraud, abusive conduct, unsafe behaviour, false payment evidence or repeated misuse.

Governing rules

These terms are governed by the applicable laws and regulations of the Maldives. DineDrop may update these terms and will publish the revised effective date.