Restaurant Partner Terms

Eligibility

• Maintain all licences, registrations and food-safety approvals required for operation.
• Provide accurate business, pickup, banking, menu, pricing and contact information.
• Keep the restaurant account secure and used only by authorised staff.

Menu and availability

Partners must keep prices, descriptions, allergens, opening status and availability accurate. Unavailable items should be marked sold out before customers order.

Order handling

• Accept or reject new orders promptly.
• Prepare accepted orders accurately and hygienically.
• Use secure, tamper-evident packaging where appropriate.
• Mark orders ready only when sealed and available for immediate pickup.

Delivery responsibility

DineDrop manages rider assignment and delivery. The restaurant must hand the correct sealed order to the assigned rider and must not change the delivery status after pickup.

Commission and settlement

The dashboard displays the agreed commission rate. DineDrop may deduct commission, refunds, customer remedies and other agreed amounts from restaurant settlement. Settlement records should be reviewed promptly.

Rejected and cancelled orders

Partners should reject only for genuine operational reasons and provide a clear reason. Repeated avoidable rejection, excessive delays or inaccurate availability may lead to temporary closure or suspension.

Customer complaints

Restaurants must cooperate with investigations, supply preparation details and accept responsibility for verified food, packaging, missing-item or menu-information errors.

Suspension

DineDrop may pause or remove a restaurant for safety concerns, expired licences, fraud, repeated quality failures, abusive conduct or unpaid balances.